CEO Robert Stevenson shares how INTELITY’s visitor working experience platform can assist solve some of the staffing problems in hospitality these days.
INTELITY CEO Robert Stevenson was not too long ago highlighted in an episode of the podcast The Uncaged Show, wherever he touched on quite a few matters, together with the most up-to-date updates to the INTELITY system, present developments in the hospitality business, and how the INTELITY system can support the hospitality sector weather staffing shortages.
All through the interview, Stevenson shared how the pandemic has had an influence on most of the tendencies in hospitality today, together with a press in direction of protection and contactless guest activities.
Pay attention to the Comprehensive Interview
“Our consumer at the hotel amount is pretty anxious about the digital guest journey, and they are also interested in the contactless abilities that our platform delivers,” Stevenson shared with Uncaged Clearly show host Bant Breen. “Something like the BA.5 variant of COVID-19 that is rearing its head, those are the sort of things I think we can hope to go on for many years and yrs to occur, so obtaining a electronic pathway is incredibly critical.”
Stevenson also shared how workforce shortages have drastically affected the hospitality field due to the fact the start off of the pandemic.
“The support field workforces have occur again, much more substantially so than they ended up say a 12 months ago, but a lot of folks switched professions and are just screening the waters and exploring if they want a profession in hospitality, so you have a great deal of turnover and a whole lot of light staffing,” Stevenson mentioned. “Some inns are functioning with only 30-to-40% of their employees. It is a huge worry, and technological innovation like our system can help.”
Stevenson shared how platforms like INTELITY’s makes it possible for attendees to use their cellular devices to examine-in, conserving entrance desk employees time. The identical goes for space company teams.
“If we quickly route in-space eating requests straight to the kitchen and get it fulfilled, then the only human labor that is in fact needed is cooking that meal and strolling it up to the area. That will save hospitality employees a number of minutes of cellphone time and manual entry time. And all those issues increase up.”